IN THESE TERMS AND CONDITIONS
Costa Andalucía Holidays” shall mean the rental agent Costa Andalucía Homes S.L.
“the accommodation” shall mean the holiday house, apartment, penthouse, villa, etc.
“the owner” shall mean the owner of the accommodation.
“the guest(s)" shall mean the person(s) named in the booking form or staying in the accommodation.
After you have received the booking confirmation, the first payment has to be transferred within 10 days to the bank account of Costa Andalucía Holidays. The accommodation will be reserved for you during this period. The booking will be definitively blocked for you after receiving of the first payment.
ACCEPTANCE OF TERMS AND CONDITIONS
The guest(s) has (have) to treat the rental accommodation with the utmost care and respect. The guest(s) is (are) required to report and replace any incurred damages by his / her / their fault or that of his / her / their company and guest(s). The guest(s) named in the booking confirmation is (are) authorised to agree to these terms and conditions and is (are) acting on behalf of all persons including those substituted or who join the party at a later date. The guest(s) named in the booking confirmation is responsible for ensuring that all persons occupying the accommodation comply with these terms and conditions. The accommodation is strictly for holiday use only and all guests will vacate the accommodation at the conclusion of the period of the holiday. By making the payment you confirm that these conditions are accepted, and you also confirm the accuracy of the details and information given on the booking confirmation.
Along with the booking confirmation you will receive a guest list. In this guest list must be completed the name (s) and age (s) and passport (s) of the guest (s) staying in the accommodation. The guest list must be returned fully completed by e-mail to firstname.lastname@example.org
Occupancy of the accommodation is limited to the number of persons, as indicated on the accommodation description. The guest(s) agrees not to sublet or share the accommodation except with persons nominated on the booking form, any over occupancy must be agreed with Costa Andalucía Holidays prior to arrival. Costa Andalucía Holidays reserves the right to use all legal means to expel / force out those guest staying in the accommodation unannounced and without the knowledge of Costa Andalucia Holidays
The holiday rental is based on self catering; however we can provide a Grocery Pack. The Grocery Pack consists of: Bottle of water, Semi skimmed Milk, Orange juice, Cola, Tea bags, Instant Coffee, Bread, Butter, Ham, Cheese, 6 eggs, Bottle of wine and 6 beers. The price for this Grocery Pack is 40 Euro. Please request this Grocery Pack 2 weeks before departure by e-mail to email@example.com Usually there are some basics available such as tea, coffee, sugar, and a bottle of fresh drinking water.
A deposit of 40% is required and has to be paid within 7 working days after receipt of the booking confirmation.
The booking is definitively confirmed once the deposit is received.
The remaining balance is due 6 weeks prior to departure to the accommodation.
For each booking a refundable deposit is required for the compensation of any damage to accommodation or goods in and around the accommodation. The refundable deposit will be paid together with the final payment by bank transfer. Within one week after departure the refundable deposit will be returned into your bank account once the accommodation and inventory is checked by one of the employees of Costa Andalucia Holidays.
Maid service is not included for the duration of your stay. Maid service is possible; please ask for it at least 2 weeks before departure by e-mail to firstname.lastname@example.org. The maid service will be chargeable locally.
PASSPORT DETAILS AND CHECK-IN TO THE POLICE.
Every person over the age of 16 who rents a holiday accommodation in Spain, or stays overnight in a hotel, is reported to the police with his / her passport data. This is a legal requirement for landlords of holiday accommodation and hotels.
SECURE PASSPORT SCAN APP
Costa Andalucía Holidays has a secure passport scan app that is directly linked to the relevant police stations. Your passport data will be scanned with this app, after which you enter your signature digitally. Your passport data will be sent encrypted and stored on secure servers. All this is carried out in accordance with the General Data Protection Regulation (GDPR) of 25 May 2018. Also see: GDPR
Check-in and handing over of the keys is possible from Monday to Saturday at our office between 16.00 and 17.00 local time. (Outside high season the office is closed on Saturdays)
Early or later check-in are only possible after advance consultation and with written confirmation from Costa Andalucía Holidays. (See information below).
The office is closed on Sundays, Christmas and Boxing day, New Year's Eve and New Year's Day and during the Easter holidays and guided check-in on these days is not possible.
CHECK-IN OUTSIDE OFFICE HOURS
Check-in outside office hours must be reported at least 1 week before arrival by e-mail to email@example.com
For arrivals outside office hours, the keys can be picked up from one of the key lock boxes on the outside wall of the rental office of Costa Andalucía Holidays.
You will receive the route and key lock code before arrival, and further check-in and departure instructions, with address and route to the accommodation.
ADDITIONAL CHARGES LATE CHECK-IN
Arrivals outside office hours can lead to extra costs if for whatever reason, the keys cannot be collected from one of the key safes at the rental office.
The costs for a guided late check-in from Monday to Saturday are 50 Euros. Please note: checking in outside office hours is only possible, after consultation and with our written consent.
On Sundays, Christmas and Boxing day, New Year's Eve and New Year's Day and during Easter, the office is closed and we do not offer guided check-in's.
Departure and key return to the office of Costa Andalucía Holidays before 10.00 am local time. If the office is closed the keys can be returned in return key safe number 10 on the outside wall of the rental office of Costa Andalucía Holidays.
CHECK OF THE ACCOMMODATION
After check-in, the guest(s) will have a 24 hours deadline to point out to Costa Andalucía Holidays the noted defects or damages. At the end of this period of 24 hours the rented goods will be regarded as free from damage at the entry of the guest(s). An employee of Costa Andalucía Holidays will check the accommodation and the inventory after your departures.
Cancellation until the 42th day before arrival; the cancellation fee is 40% of the total amount.
Cancellation from the 42st day to the 28th day before arrival; the cancellation fee is 60% of the total amount.
Cancellation from the 28th day (inclusive) to 14 days before arrival; the cancellation fee is 90% of the total amount.
Cancellation 14 days before arrival or later; the cancellation fee is 100% of the total amount.
Cancellations must be done in writing by e-mail to firstname.lastname@example.org.
TAKE OUT A TRAVEL AND CANCELLATION INSURANCE
The guest(s) is (are) strongly recommended to take out a comprehensive full travel- and cancellation insurance to be fully covered for damage or loss of personal belongings, liability, cancellation, etc. as these cost are not covered by any insurance of Costa Andalucía Holidays and / or the owner of the accommodation.
Two sets of keys and (if applicable) one remote control for gates and/or garage door, will be handed to the guests for use during their stay. The keys and remote control to the accommodation will be the guests responsibility during the stay, and any costs incurred through loss, damage or loss of access to the accommodation as a result of losing keys and/or remote control will be charged to guest(s) in full. If keys and remote controls are not being returned to their original collection point the cost will be charged to the guests in full.
LOCKING YOURSELF OUT OF THE PROPERTY
As such if the guest(s) locks himself / themselves out of the accommodation during office hours, a fee starting from 30 Euro will be requested to go to the accommodation and let the guest(s) back in. If the guest(s) locks himself / themselves out of the accommodation outside office hours, our in case you leaf the key inside the door, guest(s) have to call a locksmith to open the door. In the event a locksmith has to come to the accommodation, the costs are charged directly by the locksmith to the guest.
We can recommend a reliable English locksmith named Paul from A1-Locksmiths. Website: www.a1locksmiths.es/ Phone: 0034 657 466 803
OWNERS PRIVATE AREAS
Any area of the accommodation that is locked, and no key has been supplied, is private and not for guest(s) use.
RULES FOR SWIMMING POOL(S) AND / OR OTHER FACILITIES
The use by guest(s) of the facilities belonging to the accommodation such as a pool, gym, etc. are entirely at the user's risk. Costa Andalucía Holidays and the owner of the accommodation do not accept any liability for injury, howsoever caused, as a result of using the communal or private swimming pool/s, gym, etc. Guests are strongly requested not to bring glasses or bottles near the pool area, this is to prevent broken glass from accidentally falling into the pool, please use plastic glasses if drinking around the pool. The guest(s) agrees to respect the roles that are displayed on a sign in the pool area.
CHILDREN AT THE POOL(S)
IT IS PROHIBITED TO LET CHILDREN MAKE USE OF THE COMMUNAL SWIMMING POOL(S) OR PRIVATE POOL(S) WITHOUT THE SUPERVISION OF AN ADULT.
CANCELLATION AND ALTERNATIVE ACCOMMODATION
If, for whatever reason, Costa Andalucia Holidays has to cancel a booking of a specified accommodation at any time after confirming a booking or should the accommodation, for whatever reason, be unavailable on the day that the holiday starts, then Costa Andalucia Holidays will offer the guest(s) the choice of;
A: another alternative accommodation (subject to availability)
B: a full refund of the amount paid by the guest(s) to Costa Andalucia Holidays
In such circumstances the guest(s) shall have no further claim against the owner or Costa Andalucia Holidays.
If, for whatever reason, Costa Andalucia Holidays has to terminate a holiday letting at any stage after the letting period has commenced due to reasons outside of the control of Costa Andalucia Holidays or the owner (for example because of flood, fire, storm or other damage to the accommodation, failure of equipment or services serving the accommodation) then Costa Andalucia Holidays will offer the guest(s) the choice of;
A: another alternative accommodation for the remainder of the original letting period (subject to availability)
B: a refund of part of the amount paid by the guest(s) to Costa Andalucia Holidays in relation to the relevant accommodation (which shall be calculated on a pro rata basis proportionate to the number of days in respect of which the holiday letting is terminated).
In such circumstances the guest(s) shall have no further claim against the owner or Costa Andalucia Holidays.
The guest(s) should note that the option of an alternative accommodation (if one is available) may be subject to an additional payment by the guest(s) (where the alternative accommodation is let at a higher price than the original accommodation); moreover the guest(s) must accept that any alternative accommodation will be different from the original accommodation and may not have the same facilities (or location) as the original.
REPAIRS – MAINTENANCE
The guest(s) agrees to allow employees from Costa Andalucía Holiday to enter the accommodation (having given notice where possible) to arrange any necessary repairs our maintenance at the accommodation, garden or swimming pool. Although Costa Andalucía holidays and/or the owner will use their best endeavours to fix any broken domestic appliances or other equipment/contents as soon as possible, the guest acknowledges that due to the limited period of renting the accommodation, it may not be possible to repair such items during the period of stay.
The Internet connection on the Costa del Sol is in some cases not as fast and stable as in most of the northern European countries. Not all accommodations have the possibility to have a landline with ADSL or Glass fibre and are therefore use a Internet connection through an antenna or satellite. These Internet connections usually have a download speed of up to 3MB and 1 MB of upload speed. Also there is sometimes a limit of up to 20 or 30 GB per month. In most cases, the Internet is good to use for surfing the Internet and using social media and email but not for downloading large amounts of data such as movies, etc. While accommodation owners do all within their power to ensure WiFi is available at all times, we cannot guarantee a continuous connection to the Internet. If access to Wi-Fi is crucial during your holiday please check with us before booking.
Pets are not allowed at most accommodations. In some accommodation the owner will accept pets. If pets, in exceptional cases, where agreed in advance by the owner (for example in the case of registered guide dogs) they are charged at € 35.00 per pet per booking. The payment should be made to us at the time of booking.
Pets are only accepted under the strict understanding that;
- pets are never left alone in the accommodation
- pet(s) are kept well under control at all times and do not cause any inconvenience.
- you bring bedding and food bowls for your pets
- pets are not permitted on the beds or on furniture
- pet (s) are up-to-date with all necessary vaccinations and treatments for fleas and worms, etc.
- dogs in Spain must be leased at all times outside the accommodation aggressive dogs must wear a muzzle
- dogs are not allowed on most of the Spanish beaches.
- you respect the rules of the complex or holiday resort with respect to pets and clean up all the feces of your pet(s).
- you accept total responsibility for your pets and its actions (e.g. cleaning up mess etc.).
Failure to comply with any of these points may result in additional costs being charged to the guest(s) or removing the pet / pets from the accommodation and accommodating the pet(s) in a pet board / pet hotel at the expense of the guest.
The guest(s) agrees to pay for any breakages, losses or damage to the accommodation and to take good care of the accommodation and leave all equipment and utensils in a clean and tidy condition at the end of the holiday.
LIMITATION OF LIABILITY
- Costa Andalucía Holidays, his employees and/or the owner of the accommodation shall not be held responsible for.
- Any loss of enjoyment or extra expense incurred due to any delays or changes to any flights, travel arrangements or any other service that is beyond their control.
- Any loss, damage or inconvenience caused by adverse weather conditions, strikes, riots, or other matters beyond the control of Costa Andalucía Holidays or the owner.
- Any temporary defect or stoppage of heating, air conditioning, Internet connection, electricity, water, gas or other public facilities.
- Any loss due to cancellation by the guest other than specified in the cancellation fees.
- Any damages or compensation, other than the refund of payments already made, in case the accommodation is not available on the booked dates as described in; alternative accommodation.
- No responsibility can be taken for any loss or damage to any motorized vehicle and / or its content, which is stored onsite of the accommodation.
Costa Andalucía Holidays does not accept responsibility for any act, neglect or default on the part of the owner or any other person not within Costa Andalucía Holiday’s employ or otherwise under the control of Costa Andalucía Holidays, nor for any accident, damage, loss, injury, expenses or inconvenience whether to person or property which the guest(s) may suffer or incur arising out of or in any way connected with the rental unless the Agent is directly responsible.
Costa Andalucía Holidays has used his best endeavours to ensure accuracy of all supplied information and details of the accommodation, on the website or in any other written or verbal communication, but no warranty is given as to their accuracy and Costa Andalucía Holidays does not accept any claims resulting from information given or statements made whether orally or in writing.
Costa Andalucía Homes S.L. Carretera de Mijas km. 4.5 – Centro Nordico local 8ª - Mijas Costa 29651, Málaga, España. CIF (VAT) :B92392745 Registro Mercantil de Málaga, Tomo 3197, Libro 2110, Folio 21, Hoja MA-60169, Inscripción 1, Registrado el día 18 de febrero de 2003.